Privacy Policy

Privacy Policy

Liberty Groom Technologies Limited (ACN 673 695 666 )
Email: info@libertygroom.com
Website: www.libertygroom.com

1.Introduction

We are dedicated to safeguarding the privacy of all personal information we gather from you and to adhering to our responsibilities under the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).

2.Purpose of Collection

We gather your personal information primarily to facilitate the provision of products or services to you. This information may also be used for promoting or marketing related products or services to you.
Should you opt not to share certain personal information with us, it might restrict our ability to offer you the necessary products or services, or maintain an adequate level of service.

3.Type of Information Collected

“Personal information” refers to any information or opinion about an individual who is identified or reasonably identifiable, regardless of the accuracy of the information or its physical form.
The types of personal information we collect include:

• • Name, ACN or ABN, address, contact details, date of birth;
  • Payment details;
  • Financial institution account details;
  • Credit card details;
  • and Records of products or services provided to or received by you.
    Images from service sites

We may keep the personal information we collect in various formats, including electronic records. We are committed to adhering to the APPs and this Privacy Policy regarding your personal information, irrespective of the form in which it is stored by us.

3.Methods of Collection

We directly collect personal information from you in the following instances:

• • When you apply for or sign our agreement for the provision of our products or services;
  • When you request information about our products or services in person, by phone, or via the internet.

Additionally, we collect personal information from you for:

Web hosting services for this website; and/or
To gather non-personal information using cookies to assess the website’s effectiveness, such as for online marketing activities.
We may use cookies to collect information about your visit to our website, aiming to improve your user experience. Cookies are small files sent to your computer’s hard drive or mobile device during a website visit, allowing the site to recognize your device on subsequent visits. We might collect data like the time of your visit, whether you have previously visited our website, if you found us via a search engine, and some geographical information. For instructions on how to disable these cookies, please refer to the privacy settings in your browser.

We also may employ analytical tools, such as Google Analytics, to collect visitor information to enhance our products and services for you. Google Analytics collects data using various methods, including appending query strings to image requests. The information collected through Google Analytics is stored securely by us and is not shared with third parties.

4.Use

The use policy for personal information as outlined respects both the privacy and the rights of individuals by adhering strictly to the Australian Privacy Principles (APPs) under the Privacy Act. Here’s an overview of how personal information is utilized, ensuring transparency and ethical handling:

Identity Verification and Service Provision: Personal information is primarily used for verifying identity and providing the requested products or services. This is fundamental for any transaction or service provision, ensuring that services are delivered to the correct person and that the individual’s experience is personalized and efficient.

Administrative Functions: The information aids in administrative tasks, such as managing the services provided (including billing and debt collection), which is essential for the operational aspect of the services.

Credit Worthiness Checks: Conducting credit checks is crucial for financial transactions and services that require credit, ensuring that the organization manages its financial risk appropriately.

Marketing and Promotion: While personal information is used for marketing the organization’s products or services, there is a clear commitment to respecting individuals’ preferences regarding direct marketing. Individuals are given the choice to opt-out of receiving marketing communications, which emphasizes respect for personal choice and privacy.

Internal Management and Improvement: The information is also used for internal management purposes, including complaint handling, planning, quality assurance, and audit purposes. This is crucial for continuous improvement and ensuring high-quality service provision.

Research and Development: For surveys, research, and analytics, personal information helps the organization understand the needs and preferences of its customers better, facilitating the development and improvement of products and services. This demonstrates a forward-looking approach to service provision, aiming to anticipate and meet customer needs more effectively.

Opt-out Option: Importantly, the policy underscores the right of individuals not to participate in direct marketing by providing an opt-out option. This ensures that individuals have control over their personal information and how it is used in relation to marketing.

Overall, the policy reflects a balanced approach to using personal information for legitimate business purposes while upholding the privacy rights of individuals. This approach fosters trust between the organization and its customers by demonstrating a commitment to privacy and ethical information handling practices.

5.Sharing of Personal Information

In the course of delivering our products or services, your personal information may be shared with various entities, including:

Government bodies;
Your chosen representatives or legal counsel upon your request;
Agencies for credit reporting and fraud detection;
Credit providers for purposes related to credit assessment, rating, and financing;
Companies affiliated with us;
Third-party organizations, specifically in the context of us offering you products or services, provided they agree to keep the information confidential;
Marketing, communication, research, and analytics firms that support our product and service offerings and industry insights;
Our professional consultants, such as accountants, auditors, and legal advisors;
Government and regulatory bodies, along with other organizations, as legally required or permitted.
You retain the right to revoke your consent for sharing your personal data at any moment by notifying us in writing. Except for the circumstances detailed in this policy, your personal information will not be disclosed unless:

You have given your explicit consent;
It is necessary to protect your safety or the safety of others;
Legal obligations necessitate or allow such disclosure.

6.Secure Storage of Personal Data

Your personal data may be stored in several forms, including:

On computer systems or databases, which could be hosted by third-party suppliers;
In physical paper records;
In recorded telephone conversations.
It’s possible that your personal information might be held not just by us but also by our service providers if they’ve collected information on our behalf. We might integrate the personal information collected about you with other data we have.

We ensure the security of your personal information by storing it in a safe environment, safeguarded by both physical and technical measures.

We’ve undertaken thorough precautions to safeguard your information against loss, misuse, unauthorized access or disclosure, alteration, or destruction.

7.Access to Personal Information

You are entitled to access the personal information we hold about you. To obtain details of your personal information, please reach out to our Privacy Officer at info@libertygroom.com.

Ensuring Accuracy and Making Corrections
We commit to maintaining the accuracy, completeness, and currency of your personal information. Should you find any discrepancies or outdated information in the personal data we hold about you, we encourage you to contact our Privacy Officer at info@libertygroom.com to request corrections or updates.

9.Security Measures

We are committed to safeguarding your personal information and will implement all reasonable precautions to keep it secure. In some cases, we may partner with third-party service providers to store data, including your personal information, outside Australia. We pledge to take reasonable measures to ensure these third parties adhere to the Australian Privacy Principles (APPs). These measures may involve ensuring these third parties are obligated to privacy standards comparable to ours and that they possess information security protocols that we have approved.

Request for Data Deletion
Should you wish to access your personal data or request its deletion, please reach out to us at info@libertygroom.com to submit your request. We are here to assist you with managing your personal information according to your preferences.

10.Lodging a Complaint

Should you feel that your privacy has been compromised by our handling of your personal information, you are encouraged to reach out to our Privacy Officer. If your concerns are not adequately addressed, you have the option to escalate your complaint to the Australian Privacy Commissioner.

11.Additional Information

For any inquiries or further clarification regarding our Privacy Policy, please don’t hesitate to contact our Privacy Officer at info@libertygroom.com

12.Policy Updates

Please note that our Privacy Policy is subject to changes over time. The most recent update to this policy was made in Feb 2024. To stay informed about the latest version of our Privacy Policy, visit our website at libertygroom.com.